January 13th, 2010 | 
Author:  |
More than ever, contact center solutions delivered via the SaaS model continue to offer an attractive and cost-effective alternative to premise-based solutions. This paper is written for contact center executives, managers and decision makers who are evaluating or have chosen the on-demand platform as a viable replacement for premise-based infrastructure. This white paper takes a detailed look at the industry trends, the value proposition for on-demand contact center technology, linkages between functions, key tools, technologies and current agent optimization practices.
Written By: Frost & Sullivan; Sponsored by: inContact |
See the rest here:
The New Mantra: ‘The Agent is King’
Posted in 
Tags: