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Self-Service: Putting Customers First Makes You a Winner

March 11th, 2010 |

Author: admin

Enterprises are looking for ways to cut costs. Self-service applications are a proven method for achieving this essential corporate goal. A well executed self-service strategy that prioritizes customer needs can enhance the customer experience and speed problem resolution and order placement while reducing costs.

In this White Paper, you will learn:

Business and Call Center Trends Driving Automation
Finding the Right Balance between Self-Service and Live Agent Support
The Benefits of Self-Service
Determining What to Automate via Self-Service

Written by: DMG Consulting LLC
Sponsored by: Microsoft Dynamics CRM

Here is the original post:
Self-Service: Putting Customers First Makes You a Winner

Posted in Sales & Marketing |

Tags: agent, agent-support, center-trends, microsoft, white

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