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Posts Tagged ‘your-customers’

This eBook offers principles and tools you can use to discover how your customers behave — and how to put that knowledge into action to drive more sales. In this eBook, you’ll learn how to: Understand the basic concepts of business analytics Dispel business intelligence myths Set up scorecards and dashboards Measure consumer sentiment through social media Request Free!

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Business Analytics in Retail for Dummies

No matter how well you perform in a single channel, your customers will quickly lose patience if they cannot move smoothly across channels. Particularly for businesses with complex business processes and those that want to differentiate based on high-touch customer service, closing the multi-channel customer experience gap is essential to improving the overall customer experience. Request Free!

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Close the Multi-Channel Customer Experience Gap

There’s nothing groundbreaking here, but that’s kind of the point. Getting back to the basics of customer service is what you need to do. Expanding on those basics and applying them to real-world situations is what makes them work. Take what you learn here and apply it to your business. Remember, customer service is the new marketing; your customers can sell for you or they can sell against you. With this free eBook you will also receive periodic email updates, tips, and best practices relating to customer experience, customer service, leadership, and word-of-mouth strategies. Request Free!

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Angry to Evangelist Six Steps to Flip the Switch from Angry Customer to Loyal Fan

Your Customers Are Changing Channels. Can You Keep Up? 3 Steps to Mastering Cross-Channel Conversations. Get essential Gartner research and learn the trends in consumer attitudes and preferences, all gleaned from a survey of 8,000 consumers in 16 countries. Get started today on Genesys’ 3 recommended steps and learn how you can engage all of your customers — no matter how they choose to talk to you. Request Free!

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Creating Great Customer Conversations