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Posts Tagged ‘over-the-past’

Every day corporations work to reduce the amount of money they spend to support their end customers and still provide quality services. Over the past two decades, corporations have tried to standardize their technologies, consolidate and centralize support functions, then look to outsource and offshore, all as a ways and means to lower costs but often at the expense of a negative end user experience.
  • What do you do when you’ve exhausted those approaches and you still need to further reduce support costs?
  • How do you create a support platform that’s not going to become obsolete when the cost of labor rises again?

In this program, leading experts from featured analyst firm, Gartner Inc. and ii2P discuss why end user self-service is critical and what is necessary to succeed with it. Additionally, their experts will uncover why CompuCom turned to ii2P to provide its customers with end user self-service and also the benefits they’ve reaped.

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Implement a Successful End User Self Service Platform – Significantly Reduce Your Total Cost of Support

Over the past six months, Aberdeen has surveyed 131 organizations to understand their video conferencing usage patterns, deployment strategies, and perspectives on business value associated with these solutions. In this process, they looked at companies where all employees had access to some form of video conferencing (n=47) and compared them to companies where some employees lacked access to video. By comparing both of these groups to Best-in-Class practices for video conferencing identified in the September 2011 benchmark report Enterprise Video Collaboration , Aberdeen was able to determine how companies gained value from making video conferencing ubiquitous. This report shows how the challenges, solutions, and value propositions associated with high levels of video adoption and relate to improving employee productivity and business outcomes. Request Free!

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What Happens When Everyone in the Office Has Video Conferencing?

The ’42 Rules of Marketing’ is a compilation of ideas, theories, and practical approaches to marketing challenges the author has been collecting over the past 17 years. The idea was to create a series of helpful reminders; things that marketers know they should do, but don’t always have the time or patience to do.

Prepared by Super Star Press; Sponsored by Super Star Press

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42 Rules of Marketing