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Well, they call it a “course”. I’m not sure a 10 minute online slide presentation would be considered training, but there’s something rather attractive about this. I was initially a bit sceptical when I saw the authorng company call these short courses, meaty, but the truth is this little bit of training is really quite good.

It’s a short piece on handling employee complains, and is aimed at managers and supervisors. It contains various scenarios and issues that often occur when employees complain, and presents some solutions and a simple model to follow. It’s really not bad.

According to their blurb it’s only available for 10 days so if you want to use this, grab it now. They offer other courses on a fee basis and are making this one available for promotion.

Visit this online presentation on employee complaints by clicking here.

Listening isn’t exactly complex, but the truth is we don’t live in a culture that encourages or teaches effective listening techniques. That’s a shame, since we know that listening is fundamental for building good relationships, but also for work and career success. Simply put, good listeners tend to be more successful in their careers.

Latitude U offers a free online course in listening that you can access when it is convenient for you. It’s about 1.5 hours long, and improving your listening will always be a good investment. Here’s a brief summary:

This free online training course is on Listening for Understanding. This online training course teaches communications and active listening skills. Effective communication requires developing active listening skills and shouild be included in your career training objectives. GlobalMindset welcomes you to sample our inexpensive online training courses with this specific exciting and valuable FREE Listening and Communications course. All Global Mindset courses are self-paced online training courses, divided into short lessons with slide examples to illustrate issues clearly and in real-world settings. Plenty of practice situations, drag-and-drop interactive choices, and feedback allow you to engage the concepts and remain fairly active throughout.

You can access this free online course to improve listening skills here.

If you are looking at improving how you manage relationships with your customers, and anticipating purchasing or using a software based solution, you may be absolutely overwhelmed by the process. Options are many, and implementation challenges can derail you.

This whitepaper walks you through the process of ensuring that your CRM implementation is a success, beginning with the planning stages, and moving to improvements made after you’ve gained experience, in the post-deployment stage.

It covers processes often overlooked, like budgeting realistically, training the employees and managing the implementation.

While many IT professionals and analysts may be familiar with this material, end users, managers and executives may not be so it’s ideal for them.

You can get your free copy of 10 steps to a successful CRM implementation by clicking here.

We don’t know if the whole social media and social networking craze is a fad, or something with staying power, but there is no questions that for right now, social media is providing a method of communicationg with customers. This free whitepaper deals with how companies can use social media to expand sales, and integrate with CRM (customer relationship management).

Here’s the summary:

Short Description: Did you know that most Americans believe companies should have a presence in social media? That means most of your customers and prospects expect you to be involved in social media, and will be more likely to do business with you if you are.

Long Description: That’s why it’s critically important to expand your customer relationship management strategy to engage social customers. So where do you start? How do you get people to like and trust you enough to do business with you in a Web 2.0 world?

Find out in this Sage-sponsored White Paper: Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer. Written by Brent Leary, a CRM industry specialist, it explains how to integrate social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships.

*Cone 2008 Business in Social Media Study

Award-winning Sage SalesLogix is a rapidly deployed, robust, highly-customizable CRM solution with flexible, secure, deployment options to meet your business needs. The integrated Sage SalesLogix CRM suite includes Sales, Marketing, Customer Service, Support, and Mobile automation solutions as well as rich business process automation capabilities. With flexible, secure deployment options and bundled service options designed to help you be up and running fast, Sage SalesLogix is the total business solution for organizations seeking to automate their unique customer relationship management business processes at the lowest total cost of ownership – either hosted or on-premise. Sage SalesLogix has got you covered.

Get your free copy by clicking here.

There are very few books written for managers in the public sector (I’ve actually written a few personally), and it’s very rare that one finds a book on managing in the public sector that’s affordable. So, I jumped at the chance of sharing this with you.

Whether you work in government, or in private sector, or even in a non-profit organization, you might want to grab this book: Managing Consultants: A Practical Guide for Busy Public Sector Managers.

Obviously it’s about the process of hiring and managing external consultants, and that’s something that occurs in any organizations. Below is the summary and download link (it’s free and in pdf format)

Despite considerable investment in skills development, managers in public sector organizations still exhibit significant deficiencies in contract and relationship management skills and knowledge. This monograph is a practical, user-friendly guide to the benefits, perils and pitfalls of managing outside consultants.

Topics From Index:

1. Understanding how consultants work
2. Establishing the need for a consultant
3. Preparing tender documentation
4. Fees and expenses
5. Choosing the consultant
6. Executing the contract
7. Contract and project management
8. Closure
9. Evaluation
10. What if things do go wrong?

PS. This is written for the Australian context.

You can download your copy of Managing Consultants: A Practical Guide for Busy Public Sector Managers here

This book on leadership comes in at over 5 hours, and it`s free. Enjoy. Grab it by clicking here to open a new window.

Zappos.com has partnered with the authors of Tribal Leadership to bring you the audio version of the book for free (Zappos.com registration required). We’ve included a special audio foreward featuring Tony Hsieh, CEO of Zappos.com, having a conversation with Dave Logan, co-author of Tribal Leadership. We hope you enjoy the audio book!

Note: Registration is required on the Zappos.com site in order to download this audio book.

It’s a fact of life: birds flock, fish school, people “tribe.”

Every company, indeed every organization, is a tribe, or if it’s large enough, a network of tribes—groups of 20 to 150 people in which everyone knows everyone else, or at least knows of everyone else. Tribes are more powerful than teams, companies, or even CEOs, and yet their key leverage points have not been mapped—until now. In Tribal Leadership, Dave Logan, John King, and Halee Fischer-Wright show leaders how to assess their organization’s tribal culture on a scale from one to five and then implement specific tools to elevate the stage to the next. The result is unprecedented success.

In a rigorous eight-year study of approximately 24,000 people in over two dozen corporations, Logan, King, and Fischer-Wright refine and define a common theme: the success of a company depends on its tribes, the strength of its tribes is determined by the tribal culture, and a thriving corporate culture can be established by an effective tribal leader. Tribal Leadership will show leaders how to employ their companies’ tribes to maximize productivity and profit: the authors’ research, backed up with interviews ranging from Brian France (CEO of NASCAR) to “Dilbert” creator Scott Adams, shows that over three quarters of the organizations they’ve studied have tribal cultures that are merely adequate, no better than the third of five tribal stages.

Leaders, managers, and organizations that fail to understand, motivate, and grow their tribes will find it impossible to succeed in an increasingly fragmented world of business. The often counterintuitive findings of Tribal Leadership will help leaders at today’s major corporations, small businesses, and nonprofits learn how to take the people in their organization from adequate to outstanding, to discover the secrets that have led the highest-level tribes (like the team at Apple that designed the iPod) to remarkable heights, and to find new ways to succeed where others have failed.

Get you free copy here