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Posts Tagged ‘employees’

In this new four-part on-demand webinar series, Ovum senior analyst Ian Jacobs examines customer service and other business benefits of hosted solutions. Hosted solutions let your employees and customers engage in fulfilling conversations across a variety of disparate channels including:
  • Voice
  • Email
  • Web chat
  • Social media

The best part? You can do all this without additional costly investments in infrastructure or on-site systems. You’ll also hear how hosted solutions can reduce your risk, facilitate work-at-home agents, and cost effectively scale to meet seasonal or peak demands — all benefits that may be surprising to some of you.

It’s time to take another look at hosted solutions. View this on-demand webinar series now and navigate to the chapter of your choice.

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Wrap-Around Customer Service? The Cloud Holds the Key.

This eBook is for the employer who is interested in building a robust and successful employee referral program. Covered in this eBook are tips and advice on: What employee referral programs mean for business Three essential elements of any successful employee referral program Easy, inexpensive ways to get your employees involved Potential pitfalls and how to avoid them Download your free copy today! Request Free!

More here:
Referral Madness

In this summary you will learn:
  • Why your organization’s new strategy will fail if your employees are not engaged with it
  • What six obstacles impede employee engagement
  • What are the six best ways to engage employees
  • Why “strategic engagement” is a process, not a series of separate, stand-alone actions

Why you should read The Art of Engagement
Organizational leaders spend considerable time and effort carefully developing strategies to advance their corporate goals. However, they often fail to communicate these strategies compellingly to their employees – the people who must execute every step. Therefore, it is no surprise that most such strategies fail. Management consultant Jim Haudan recommends a strategy-sharing approach using visuals, metaphors and stories to engage employees. He offers tactics for getting them on board to execute your strategy and organizational directives. One negative: Many of the illustrations (reductions from original table-size artwork) are busy and even fuzzy. Some feature tiny text, which illustrates – in the breech – Haudan’s point about using clear visuals to communicate and engage. Otherwise the book is superior, very insightful and nicely written. Haudan uses case studies to demonstrate the effectiveness of his employee engagement process. getAbstract believes leaders can benefit from learning his tactics for communicating strategies so employees understand them, support them and actually implement them.

About the Author
Jim Haudan is co-founder and CEO of Root Learning, a management-consulting firm.

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The rest is here:
The Art of Engagement: Bridging the Gap Between People and Possibilities – Free Book Summary

Great leaders are at the hub of every great business. Their companies embody strategic vision, operational excellence, superior service, and – yes – outstanding revenue.

This begs the question: can anyone become a great leader? “Increasing Business Profitability Through Leadership Coaching” answers that question as you discover how one-on-one coaching will:

  • Enable you to flex your leadership style to effectively manage any situation.
  • Help you increase your employees’ motivation as you recognize and address their five core needs.
  • Make you comfortable and confident in resolving conflict situations.
  • Teach you how to use metrics and accountability to improve your company’s bottom line.

And there’s more! To find out the full array of skills that leadership coaching can bring you, download “Increasing Business Profitability Through Leadership Coaching” today!

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Increasing Business Profitability Through Leadership Coaching

The information in this comprehensive document will help you effectively negotiate, lay out your business requirem

ents up front, assess trade-offs and prepare for future possibilities. Questions addressed include: Are you better off migrating to a hybrid IP PBX or a pure IP system? How much time and money are you willing to invest in the training of your employees on IP telephony? Will you require videoconferencing capabilities in your IP phone? What is the fine print in an IP phone manufacturer’s service level agreement (SLA)? Request Free!

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IP Phones Checklist: What to ask before you buy