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Posts Tagged ‘efficiency’

Just as the recent economic downturn depressed overall tax revenues, it is also driving governments to increase the efficiency and effectiveness of their collection operations. While tax revenues have been plunging, accounts receivable have been increasing, and fraudulent claims and audits are often not investigated as effectively as they could. Request Free!

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Align Policy, Processes and People for Efficient Tax and Finance Operations

It’s no secret that business-to-business marketing has shifted in profound ways in the last several years. Not long ago, general consensus ruled; the best online marketing dollars were spent exclusively on then cutting-edge tools like webinars and email blasts. Now, thankfully, we have sharper tools that allow us to reach business customers more succinctly and to track the efficiency of our marketing dollars. Today it’s widely recognized that talking at our business customers is not as good as talking with these customers. This is the essence of social media campaigns. Request Free!

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How to Build a Social Media Campaign

This Aberdeen study was conducted to identify emerging best practices in support of customer service in the contact center and to provide a framework by which readers could assess and map their own customer service management capabilities. Having an abundance of service information available to all stakeholders can greatly influence the efficiency for meeting service request, which ultimately result in higher service margins and levels of customer satisfaction. Written by: Aberdeen Group Sponsored by: Microsoft Dynamics Request Free!

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Delivering Customer Service via the Contact Center and the Web