Posts Tagged ‘customer’
January 6th, 2012 | 
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Effective Customer Relationship Management (CRM) is critical to the success of your business, and it takes technology-enabled solutions. But the selection and deployment of a CRM solution often proves to be challenging for organizations with complex processes and unique workplace cultures. And, of course, there are additional aspects to consider when implementing an on-demand solution.
These best practices from Focus Experts offer their top tips and best practices for successfully implementing an on-demand CRM solution. |
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2010 Best Practices for an On-Demand CRM Implementation
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When a company transitions from a small to a midsize business, growing pains are inevitable. So, how do you continue to grow while still providing the same (or better) customer experience that you did when you were a small business?
In this Focus Experts’ Guide, they’ve recruited some Customer Relationship Management (CRM) thought-leaders to explain in detail what you must consider in your growth. |
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2011 Focus Experts Guide to CRM for Growing Midsize Companies
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Effectively and efficiently managing customer relationships is job No. 1 in most businesses. Are you ready for the coming changes in the Customer Relationship Management (CRM) landscape? What trends should be on your radar in the next 12 months?
In this report, Focus Experts share their 2011 predictions for CRM. |
Continued here:
2011 Trends Report: Customer Relationship Management
Posted in Sales & Marketing | 
Tags: coming-changes, customer, focus-experts, Management, request-free | 
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Traditionally, discussions of accounts receivable (AR) focus on accelerating collections and driving down Days Sales Outstanding (DSO). What can get lost in this pursuit is a holistic approach to receivables management that looks beyond internal processes and addresses the customer’s impact on AR success. This Insight builds on recent AR research (The Order-to-Cash Cycle: Enhancing Performance with Process Automation, July 2011) to explore the importance of customer relationships to managing the Order-to-Cash cycle. |
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Focusing on Customer Relationships in the Order-to-Cash Cycle
Posted in Sales & Marketing |
Tags: customer, importance, insight, request-free, sales |
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They have tremendous influence and reach through social media, more purchasing options and choices of whom to buy from, and high expectations about customer service. Enterprises must embrace this new reality, instead of merely wishing this trend would go away or attempting change that is driven by a penny-pinching focus only on costs. To thrive in this new era of the customer, companies must:
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Empower Customers By Transforming Business Processes
Posted in Sales & Marketing |
Tags: customer, focus-on-data, only-on-costs, organization, request-free |
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According to CIO Magazine’s “2010 State of the CIO Report,” IT leaders are on a mission to lead initiatives that deliver a superior customer experience that differentiates their companies from their competitors. Customer experience management that leverages technology to improve customer engagement through products and services is the key to gaining competitive advantage. By focusing on automation and self-service applications, CIOs will give their companies a competitive edge. Read the latest from Adobe and IDG research on the instrumental role IT plays in the customer experience. |
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Use IT to Deliver a Superior Customer Experience–and Beat the Competition