Posts Tagged ‘customer’
May 18th, 2012 | 
Author: Team 6: Personalized Lighting Members: David Chang, Andrew DeNicola, Ian Koenigsknecht, Brian Meyers, and Thomas Murphy Customer: Professor Thomas Little, Boston University
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ECE Day ’12 – Team 6
Team 8: Self-Cleaning Solar Panels Members: Alex Chan, Sarah Griesse-Nascimento, Kshitiz Kohli, Syed Naufal Bin Veqar, and Christopher Petrik Customer: Professor Malay Mazumder, Boston University
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ECE Day ’12 – Team 8
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Tags: cleaning-solar, customer, petrik-customer, professor | 
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Team 7: Indoor Positioning System Members: Anuar Akizhanov, Sunny Ngan, Elena Pliakas, and Nicholas Stiegman Customer: Dan Ryan, Bytelight
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ECE Day ’12 – Team 7
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Tags: anuar-akizhanov, customer, elena-pliakas, nicholas, system-members |
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Team 11: UAV Collision Avoidance Members: William Anthony, Ken Cue, Jim Lee, Besmir Sulejmani, and Alexander Tooke Customer: Dr. Kenn Sebesta, Boston University
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ECE Day ’12 – Team 11
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Done right, knowledge management can help customer service and support staff deliver faster, more consistent, more satisfying answers. It can empower customers to resolve their own issues, cost-effectively, through self-service. And it can provide the Voice of the Customer (VoC) insights needed to improve products, services and loyalty.
Yet for all the benefits, the software category is marked by confusion. Many solutions purport to be “KM” and the term means many different things to different people. This paper clarifies some of the many product categories that are called “knowledge management” and helps business buyers identify which might be right for them. |
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A Guide to Knowledge Management Software for Service and Support
Posted in Sales & Marketing |
Tags: customer, insights-needed, more-consistent, request-free, voice |
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Enterprise Marketing Management, or EMM, is a software technology solution for marketing organizations that provides a comprehensive marketing platform for managing customer and prospect interactions throughout the customer lifecycle. Before introducing the IBM® Enterprise Marketing Management suite, here are some recent observations about today’s marketing environment that set the context in which IBM is seeking to meet the needs of marketers. |
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Enterprise Marketing Management (EMM)
Posted in Sales & Marketing |
Tags: context, customer, marketing, meet-the-needs, request-free |
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