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Posts Tagged ‘customer relationships’

If you are looking at improving how you manage relationships with your customers, and anticipating purchasing or using a software based solution, you may be absolutely overwhelmed by the process. Options are many, and implementation challenges can derail you.

This whitepaper walks you through the process of ensuring that your CRM implementation is a success, beginning with the planning stages, and moving to improvements made after you’ve gained experience, in the post-deployment stage.

It covers processes often overlooked, like budgeting realistically, training the employees and managing the implementation.

While many IT professionals and analysts may be familiar with this material, end users, managers and executives may not be so it’s ideal for them.

You can get your free copy of 10 steps to a successful CRM implementation by clicking here.

We don’t know if the whole social media and social networking craze is a fad, or something with staying power, but there is no questions that for right now, social media is providing a method of communicationg with customers. This free whitepaper deals with how companies can use social media to expand sales, and integrate with CRM (customer relationship management).

Here’s the summary:

Short Description: Did you know that most Americans believe companies should have a presence in social media? That means most of your customers and prospects expect you to be involved in social media, and will be more likely to do business with you if you are.

Long Description: That’s why it’s critically important to expand your customer relationship management strategy to engage social customers. So where do you start? How do you get people to like and trust you enough to do business with you in a Web 2.0 world?

Find out in this Sage-sponsored White Paper: Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer. Written by Brent Leary, a CRM industry specialist, it explains how to integrate social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships.

*Cone 2008 Business in Social Media Study

Award-winning Sage SalesLogix is a rapidly deployed, robust, highly-customizable CRM solution with flexible, secure, deployment options to meet your business needs. The integrated Sage SalesLogix CRM suite includes Sales, Marketing, Customer Service, Support, and Mobile automation solutions as well as rich business process automation capabilities. With flexible, secure deployment options and bundled service options designed to help you be up and running fast, Sage SalesLogix is the total business solution for organizations seeking to automate their unique customer relationship management business processes at the lowest total cost of ownership – either hosted or on-premise. Sage SalesLogix has got you covered.

Get your free copy by clicking here.