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It turns out that most respondents think that customer experience is very important for their companies and they are trying to use it as an area of differentiation. While the lack of funding was the top problem last year, the lack of a clear strategy has emerged as this year’s No. 1 obstacle. Many companies have a voice of the customer (VoC) program in place, and nearly half have an executive in charge of their overall customer experience efforts.

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Excerpt from:
The State Of Customer Experience, 2010

Although economic conditions have forced many companies to restrict travel and rein in spend, it remains a business necessity to master the management of T&E expenses.

Download this Aberdeen benchmark report to better understand how best-in-class companies are using expense management automation to reduce costs and improve control. Find out the methodologies and solutions used to directly improve the bottom line.

Five compelling facts best-in-class companies enjoy compared to all other companies:

  1. Compliance rates are 36% higher.
  2. Costs to process expense reports are 3.7 times lower.
  3. Travelers complete expense reports in 24% less time.
  4. Companies process expense reports for reimbursement 34% faster.
  5. Organizations experience 25% fewer cases of fraud.

How does your company compare? Are you facing the same challenges?

Written by: Aberdeen Group; Presented by: Infor

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Read the original post:
Travel & Entertainment Expense Management Automation: Reduce Costs, Improve Control

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