Posts Tagged ‘agent’
October 15th, 2010 | 
Author:  |
A vendor with a knowledgebase module for sale is telling you that they think knowledge is an extra, a side dish to the CRM main course.
Nothing could be further from the truth. Knowledge management must be the core of any successful customer service and support deployment, not an add-on module. Knowledge is power, but only when it is deeply integrated into the customer experience, the agent experience and the enabling technology. This paper explores the astonishing power of knowledge to support every customer service channel, speed problem resolution and drive a better customer experience. |
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Customer Service and Support: Knowledge Management is NOT an Add-on!
Posted in Sales & Marketing | 
Tags: agent, astonishing, customer, request-free, the-astonishing | 
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Enterprises are looking for ways to cut costs. Self-service applications are a proven method for achieving this essential corporate goal. A well executed self-service strategy that prioritizes customer needs can enhance the customer experience and speed problem resolution and order placement while reducing costs.
In this White Paper, you will learn:
Written by: DMG Consulting LLC |
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Self-Service: Putting Customers First Makes You a Winner
Posted in Sales & Marketing |
Tags: agent, agent-support, center-trends, microsoft, white |
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