Posts Tagged ‘aberdeen-group’
March 16th, 2010 | 
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This Aberdeen study was conducted to identify emerging best practices in support of customer service in the contact center and to provide a framework by which readers could assess and map their own customer service management capabilities.
Having an abundance of service information available to all stakeholders can greatly influence the efficiency for meeting service request, which ultimately result in higher service margins and levels of customer satisfaction. Written by: Aberdeen Group |
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Delivering Customer Service via the Contact Center and the Web
Posted in Sales & Marketing | 
Tags: aberdeen, aberdeen-group, efficiency, meeting-service | 
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Although economic conditions have forced many companies to restrict travel and rein in spend, it remains a business necessity to master the management of T&E expenses.
Download this Aberdeen benchmark report to better understand how best-in-class companies are using expense management automation to reduce costs and improve control. Find out the methodologies and solutions used to directly improve the bottom line. Five compelling facts best-in-class companies enjoy compared to all other companies:
How does your company compare? Are you facing the same challenges? Written by: Aberdeen Group; Presented by: Infor |
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Travel & Entertainment Expense Management Automation: Reduce Costs, Improve Control
Posted in Sales & Marketing |
Tags: aberdeen, aberdeen-group, companies, facing-the-same, process-expense |
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