Posts Tagged ‘aberdeen-group’
April 16th, 2012 | 
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The shopping experience goes beyond entering the shopping channel and selecting a product. Engaging customers at all points in the shopping journey is the key to customer-centricity. This analyst report from Aberdeen Group examines how retailers are using customer intelligence as a part of the customer engagement process for a seamless and personalized shopping experience. |
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Customer-Centric Retailing 101
Aberdeen Group’s latest research on Enterprise Asset Management revealed that Best-in-Class companies use asset management strategies to reduce operational cost, improve profitability and improve their competitive edge in the marketplace. In this latest research, Aberdeen surveyed over 160 manufacturing executives to understand the business and technology capabilities adopted by manufactures to maximize Return on Asset (RoA) and reduce the risk from failure of critical assets. This report will serve as a guide for maintenance and reliability professionals looking to improve the availability, reliability, and safety of their assets, people and products. Request Free!
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Enterprise Asset Management in 2012: A Data Driven Predictive Approach to Maintenance
Posted in Business, Leadership, Management | 
Tags: aberdeen-group, business, competitive, Management | 
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In August of 2011, Aberdeen Group surveyed over 50 contact center managers to find the strategies and tactics common among above-average performers. Aberdeen’s analysis revealed that the primary pressure driving the evolution of the respondents’ contact center initiative was low customer satisfaction. To combat this trend, top performing contact centers are turning to business analytics, not just for its impact on dashboards and search results, but also in analyzing outcomes. Aberdeen’s research shows that detailed call analysis after each contact center interaction improves the service being given to the caller, which in turn improves satisfaction levels. |
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Contact Center Analytics: Better Interactions, Happier Customers
Posted in Sales & Marketing |
Tags: aberdeen-group, evolution, request-free, respondents, strategies |
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Discover how best-in-class organizations have structured their field service organizations and leveraged IT to take advantage of new revenue opportunities. This Aberdeen Group Analyst Report also covers:
Request this report now, to act on these revenue-generating opportunities across the field service domain, from installed base and entitlements tracking to inventory and parts logistics to workforce optimization and mobile access. |
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Revenue in the Field: 5 Tips from the Best
Posted in Sales & Marketing |
Tags: aberdeen, aberdeen-group, analyst-report, competitors, field-service |
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During this on-demand webinar, Dick Csaplar, Senior Research Analyst at Aberdeen Group, will discuss the evolution of the cloud computing market and the implications for technology solution providers seeking to capitalize on these trends. Practical steps for locating businesses with the highest propensity for cloud computing are also revealed. In this on-demand webinar you will learn:
If you are a Marketer in computer hardware, software, security, storage, datacom and telecom who needs to locate businesses and key decision-makers with a high propensity for purchasing technology products and services, then this on-demand webinar is for you! |
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Locating Sales Opportunities in Cloud Computing
Posted in Sales & Marketing |
Tags: aberdeen-group, cloud, request-free, senior-research |
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According to the March 2009 Cutting Edge Customer Loyalty report, the top two pressures facing hospitality organizations are increased competition in a tough economy and less loyal customers shopping around for the best price. For the different segments within the hospitality industry, these pressures manifest themselves in different ways to impact lifetime customer value.
This creates a classic conundrum: at what point does an organization risk the brand to retain long-term customers. Between October and November 2009, Aberdeen surveyed 74 hospitality enterprises to determine how Best-in-Class organizations are utilizing loyalty programs to maximize lifetime customer value. This analyst insight report will outline the core capabilities and enablers that have a direct impact on customer retention, attrition and lifetime value. Published by: The Aberdeen Group |
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Building Lifetime Customer Value and Brand Advocacy in the Hospitality Industry
Posted in Sales & Marketing |
Tags: aberdeen-group, between-october, customer, hospitality |
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