March 11th, 2010 | 
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Although most companies believe that they deliver good customer service, many admit that they do not adequately leverage their customer relationships to gain the insights needed to personalise their value propositions.
Gathering intelligence from multiple sources such as social media, customer service centres and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age. |
Posted in Sales & Marketing | 
Tags: customer, digital, microsoft, request-free, such-as-social | 
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Enterprises are looking for ways to cut costs. Self-service applications are a proven method for achieving this essential corporate goal. A well executed self-service strategy that prioritizes customer needs can enhance the customer experience and speed problem resolution and order placement while reducing costs.
In this White Paper, you will learn: Read the rest of this entry » |
Posted in Sales & Marketing |
Tags: agent, agent-support, center-trends, microsoft, white |
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The ability to measure, monitor, assess, and track KPIs is critical to any organization’s ability to manage its service operations. Some may use only the most basic, or standard, service KPIs, while others have developed more sophisticated metrics to hone in on the most critical areas reflecting service performance.
This report is outlined in the following 3 Chapters: Read the rest of this entry » |
Posted in Sales & Marketing |
Tags: benchmarking, critical-areas, only-the-most, request-free |
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Once you are contacted by a sales representative from Microsoft, and your information has been verified to be accurate, you will receive a token that will allow you access to the Microsoft Dynamics CRM Online FREE 30-day trial.
During the next 30 days, you will experience Microsoft’s solution via their Online option. You may hear references to Online specifically in their videos, however, the experience and functionality are essentially the same as their On-Premise or Partner Hosted solution. |
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Although economic conditions have forced many companies to restrict travel and rein in spend, it remains a business necessity to master the management of T&E expenses.
Download this Aberdeen benchmark report to better understand how best-in-class companies are using expense management automation to reduce costs and improve control. Find out the methodologies and solutions used to directly improve the bottom line. |
Posted in Sales & Marketing |
Tags: aberdeen, aberdeen-group, companies, facing-the-same, process-expense |
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