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Archive for the ‘CRM – Customer Relationship Management’ Category

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Here’s another nugget to help you make intelligent buying decisions about CRM software. This one looks at in-house solutions.

Learn more from this guide about the major players in the CRM market so you can quickly and easily compare the features and costs of each.

Long Description: If your business needs the flexibility offered by an in-house CRM system, your first step should be to research offerings from some of the industry’s biggest vendors. Find out how different solutions address different features, how much you can expect to pay and what kind of technology infrastructure you need in place. This guide compares solutions from vendors such as Microsoft, SugarCRM, SAP and Infor.

This comparison guide addresses topics such as:

• SFA (Sales Force Automation) features
• Marketing features
• Service and support options

Click here to download your CRM Comparison Guide

Discover how this easy-to-use guide can help you find the right solution for your organization by comparing features and cost of the major hosted CRM solutions.

Long Description: Hosted CRM solutions make up a sizable portion of the growing CRM market. This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite and Oracle) so you can quickly and easily compare the features and costs of each. Points of comparison include:

• Pricing per User
• Sales Force Automation Features
• Service and Support Features
• Marketing Features

Register now to download this comparison guide and learn more.

The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right Customer Relationship Management (CRM) solution, you can protect current revenue streams and unearth new customer revenue opportunities—despite the most challenging market conditions. CRM helps ensure you deliver exceptional service to your current customers, building their long-term loyalty. Find out how.

Award-winning Sage SalesLogix is a rapidly deployed, robust, highly-customizable CRM solution with flexible, secure, deployment options to meet your business needs. The integrated Sage SalesLogix CRM suite includes Sales, Marketing, Customer Service, Support, and Mobile automation solutions as well as rich business process automation capabilities. With flexible, secure deployment options and bundled service options designed to help you be up and running fast, Sage SalesLogix is the total business solution for organizations seeking to automate their unique customer relationship management business processes at the lowest total cost of ownership – either hosted or on-premise. Sage SalesLogix has got you covered.

Get your free copy of this CRM related whitepaper by clicking here

If you are looking at improving how you manage relationships with your customers, and anticipating purchasing or using a software based solution, you may be absolutely overwhelmed by the process. Options are many, and implementation challenges can derail you.

This whitepaper walks you through the process of ensuring that your CRM implementation is a success, beginning with the planning stages, and moving to improvements made after you’ve gained experience, in the post-deployment stage.

It covers processes often overlooked, like budgeting realistically, training the employees and managing the implementation.

While many IT professionals and analysts may be familiar with this material, end users, managers and executives may not be so it’s ideal for them.

You can get your free copy of 10 steps to a successful CRM implementation by clicking here.

We don’t know if the whole social media and social networking craze is a fad, or something with staying power, but there is no questions that for right now, social media is providing a method of communicationg with customers. This free whitepaper deals with how companies can use social media to expand sales, and integrate with CRM (customer relationship management).

Here’s the summary:

Short Description: Did you know that most Americans believe companies should have a presence in social media? That means most of your customers and prospects expect you to be involved in social media, and will be more likely to do business with you if you are.

Long Description: That’s why it’s critically important to expand your customer relationship management strategy to engage social customers. So where do you start? How do you get people to like and trust you enough to do business with you in a Web 2.0 world?

Find out in this Sage-sponsored White Paper: Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer. Written by Brent Leary, a CRM industry specialist, it explains how to integrate social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships.

*Cone 2008 Business in Social Media Study

Award-winning Sage SalesLogix is a rapidly deployed, robust, highly-customizable CRM solution with flexible, secure, deployment options to meet your business needs. The integrated Sage SalesLogix CRM suite includes Sales, Marketing, Customer Service, Support, and Mobile automation solutions as well as rich business process automation capabilities. With flexible, secure deployment options and bundled service options designed to help you be up and running fast, Sage SalesLogix is the total business solution for organizations seeking to automate their unique customer relationship management business processes at the lowest total cost of ownership – either hosted or on-premise. Sage SalesLogix has got you covered.

Get your free copy by clicking here.